Job Introduction
Spa Duty Manager - Lead Exceptional Spa Experiences at Pennyhill Park
Pennyhill Park, part of the Exclusive Collection, is one of the UK's most celebrated luxury hotels, renowned for its exceptional service, award-winning spa and outstanding guest experiences. As home to one of the country's leading spa destinations, Pennyhill Park offers an environment where attention to detail, wellbeing and excellence are at the heart of everything we do.
As our Spa Duty Manager, you will play a vital role in ensuring the smooth day-to-day operation of the Spa, leading the team to deliver exceptional guest experiences while maintaining the highest standards across our facilities. You'll be a visible leader, supporting colleagues, championing service excellence and helping to create memorable moments for every guest who visits.
At Exclusive Collection, we recognise and reward the passion, commitment and expertise our people bring every day. As our Spa Duty Manager, you'll enjoy:
- Competitive salary plus service charge
- Generous rates for stays across our hotels and 50% discount on food and beverage
- Free meals while on duty
- Free use of our on-site gym and complimentary parking
- Access to our Employee Assistance Programme and wellbeing support
- Exclusive discounts and lifestyle perks through Hospitality Essentials
- Excellent training, development and career progression opportunities across Exclusive Collection
Key Responsibilities
As a Spa Duty Manager, you will be a leader, mentor and ambassador for exceptional guest experiences. Our Spa Duty Manager will:
- Ensure the Spa is maintained to the highest standards of presentation, cleanliness and housekeeping at all times
- Deliver a seamless and memorable guest journey, resolving any concerns professionally and efficiently
- Act as a visible and approachable presence within the Spa, building positive relationships with guests and colleagues
- Support the development, implementation and continuous improvement of operational procedures and SOPs
- Drive revenue opportunities through the promotion and upselling of Spa treatments, experiences and retail products
- Lead, support and develop Spa team members, ensuring service standards and performance expectations are consistently achieved
- Monitor compliance with health and safety standards, operational procedures and company policies
- Support the wider Spa management team in achieving departmental objectives and delivering exceptional service standards
Person Specification
You'll be a passionate, organised and guest-focused leader who thrives in a luxury Spa environment and takes pride in creating exceptional experiences. As our Spa Duty Manager you'll bring:
- Previous supervisory experience within a Spa, wellness or luxury hospitality environment
- Strong organisational and leadership skills with a commitment to delivering outstanding guest service
- An industry-relevant qualification, such as a Degree, HND or Advanced GNVQ
- Experience supporting team training, development and operational processes
- Confidence in managing day-to-day operations, guest experience and health and safety responsibilities
- Excellent communication and problem-solving skills
- A professional, flexible and enthusiastic approach to leadership and guest care
Why Exclusive Collection?
We are a certified B Corp committed to sustainability, responsible business and creating a positive impact for our people, communities and environment. We foster a culture where talented individuals can thrive, develop and build rewarding careers.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. Should you require any reasonable adjustments during the recruitment process, please let us know.
If you're passionate about luxury hospitality and wellbeing, and you're ready to take the next step in your leadership career at one of the UK's most prestigious spa destinations, we'd love to hear from you.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.